Summary

Results-driven Business Development Manager with 9+ years of experience in e-commerce, food-tech, and retail sectors.

Proven track record of driving 50%+ YoY revenue growth, managing 300+ accounts, and consistently surpassing sales targets by 120%+. Skilled in lead generation, consultative selling, P&L management, CRM systems, and go-to-market strategy. Experienced in building and scaling high-value client portfolios across startup and corporate environments, with a strong ability to lead cross-functional teams and influence C-level stakeholders to close high-impact deals.

Zomato Managed 300+ restaurant accounts, surpassed 120% of ad sales targets, and helped achieve full city coverage during COVID-19.
Xpress Pharmacy Scaled a retail pharmaceutical business to 4-7 lakhs in monthly revenue growth and expanded citywide reach.

Experience

Professional experience across growth, account management, and market launches

Business Development Head

Xpress Pharmacy

Apr 2021 - Jan 2026 | Dehradun, India

  • Scaled a retail pharmaceutical business to 4-7 lakhs in monthly revenue growth and expanded citywide reach.
  • Developed Standard Operating Procedures (SOPs) and compliance frameworks, reducing delivery errors by 30% and ensuring 100% regulatory adherence.
  • Implemented AI-based customer segmentation to run campaigns, leading to a 25% increase in repeat orders and driving over 50% Year over Year (YoY) revenue growth through targeted lead generation, upselling, and retention strategies.
  • Built a customer base of 1,500+ clients, enhancing repeat order rates via CRM initiatives.
  • Directed a team of 10, improving sales productivity by 20%, and mentored over 20 independent pharmacies.
  • Secured strategic partnerships, broadened product offerings, and increased procurement efficiency.

Independent Business Consultant & Market Research

Self-employed

Nov 2020 - Mar 2021 | Dehradun, India

  • Conducted in-depth market analysis of the Dehradun pharmaceutical retail landscape to identify underserved demand and whitespace opportunities.
  • Developed a full Go-To-Market (GTM) strategy covering pricing, customer segmentation, distribution, and competitive positioning.
  • Researched regulatory compliance requirements, supply chain dynamics, and vendor ecosystems to inform business launch planning.
  • Translated market findings into an actionable business plan that directly led to the launch and scaling of Xpress Pharmacy.

Accounts Manager

Zomato

Dec 2018 - Oct 2020 | Dehradun, India

  • Managed more than 300 restaurant accounts, driving 15-25% Month over month (MoM) revenue growth through tailored strategies and strengthening retention.
  • Surpassed 120% of ad sales targets MoM, ranking among the top regional performers.
  • Spearheaded Zomato's E-commerce Market COVID-19 launch, achieving full city coverage.
  • Optimized in-app marketing (sponsored listings, deals), boosting partner orders by up to 40%.
  • Increased partner revenues with data-driven growth plans, raising retention by 20%.
  • Collaborated with marketing, ops, and product teams to improve category outcomes.
  • Managed Zomato Kitchens for the region.

Manager Sales

Zomato

Jul 2018 - Dec 2018 | Dehradun, India

  • Spearheaded Zomato's food delivery launch in Dehradun, onboarding 500+ restaurants across Dehradun, Rishikesh, and Haridwar.
  • Executed full-cycle B2B sales, including lead generation, product pitching, value proposition presentation, contract negotiation, and commission structure finalization, closing 200 high-value partnerships with 100% target achievement.
  • Collaborated with logistics to launch 5+ new delivery zones, increasing order volume capacity by 35%.
  • Consistently achieved 100%+ of acquisition and onboarding targets, earning recognition as a top regional performer.

Associate

Uttarakhand State Co-operative Bank

Jun 2016 - Jul 2018 | Dehradun, India

  • Processed 200+ account openings (savings, current, HNI), ensuring 100% compliance with KYC norms.
  • Assisted in P&L tracking and reconciliations, improving reporting accuracy by 15% and reducing discrepancies.
  • Resolved 100+ customer queries weekly with 95%+ satisfaction while supporting audits and balance sheet preparation.

Achievements

Selected commercial outcomes

4-7L Scaled a retail pharmaceutical business to 4-7 lakhs monthly revenue growth and expanded citywide service reach.
50%+ Drove over 50% YoY revenue growth through targeted lead generation, upselling, and retention strategies.
120%+ Surpassed 120% of ad sales target MoM at Zomato, ranking among the top regional performers.
500+ Spearheaded Zomato's food delivery launch in Dehradun with 500+ restaurants and 100% target achievement.

Education

Bachelor in Finance And Investment (BFIA) in Finance Amity University Apr '13 - Apr '16 | Noida, India
Higher Secondary Education (Class XII) in Commerce St Joseph's Academy Mar '11 - Mar '13 | Dehradun, India

Certifications

Google Analytics Coursera Apr '26
Google Analytics- Marketing Essestials Coursera Apr '26

Skills

Core skills across business development, sales, and account management

Business Development

Business Development & Account Management Lead Generation & Consultative Selling B2B Sales Negotiation & Contract Signing

Revenue & Planning

Revenue Growth & P&L Management Forecasting & Planning Sales Target Achievement Strategic Planning & Market Awareness

Market & Execution

Market Analysis & Go-To-Market (GTM) Strategy Cross-Functional Collaboration Problem Solving & Relationship Building AI-based Segmentation

Digital & CRM

Brand Positioning & Digital Marketing Brand Management & CRM Systems Digital Marketing, Campaign Performance Tracking E-commerce Analytics